Faulty Items

If an item that you have purchased is faulty or not of acceptable quality, does not match the description or sample provided by us, or is not fit for the purpose specified, we will happily assist you by repairing, replacing or refunding the product.  Please contact us by phone on 07 47861535, or email info@bowentoyworld.com.au.  You will be required to provide proof of purchase.

We reserve the right not to offer an exchange, refund or repair where the fault is a result of misuse or neglect.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Goods Damaged in Transit

If any goods that we have sent to you arrive damaged, please contact us immediately by phone on 07 47861535, or email info@bowentoyworld.com.au.  We will require you to send photographs of the damaged packaging and damaged goods.  We will arrange to have the goods returned to us and either arrange for a replacement of the goods or refund the price to you.  Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.  Please do not return the goods without contacting us first, as returns will only be accepted with an approved return authority number.

Incorrect Item Received

In the rare event that we have sent you the wrong item, please contact us by phone on 07 47861535 or email info@bowentoyworld.com.au, and we will rectify the situation immediately.  You will not be liable for any return postage costs.

Change of Mind Returns

If you change your mind about a purchase, we will offer you an in-store credit or an exchange provided that the following conditions are met:

• For in-store purchases – the item must be returned to us within seven days of purchase.  
• For on-line purchases – you must contact us within three business days of your order being delivered.
• The item must be unopened, unused and in its original condition.
• The item must be in its original packaging, including instruction manuals and all accessories.
• Change of mind returns will not be accepted for video games.
• Proof of purchase must be provided.

For change of mind returns of any item purchased on-line, you will not receive a credit for the original shipping charge, and you will be charged an additional shipping charge on any exchange item sent.  For all change of mind returns, you will need to organise carriage back to our store and pay for return registered postage to us.  Please do not return the goods without contacting us first, as returns will only be accepted with an approved return authority number.